Frequently asked questions
Answers to common questions about building your will summary, updates, downloads, and billing.
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Support
We are here to help you get the most out of Legalify—from account access to how the questionnaire works.
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Send a note and we'll get back to you. Most replies go out within one business day, and never longer than two.
- Typical reply: within one business day (Mon–Fri, 9 a.m.–5 p.m. PT)
- Maximum: two business days
- Urgent (lost access, refund): flag “urgent” in the subject line — we triage same day
Prefer email? Write to info@legalify.ca
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You can answer the entire questionnaire and review your will at no cost. Payment ($79–$189) is only required to download the final documents, and every paid plan comes with a 30-day refund.